#

Issue

Possible Causes

1

Unit does not power up
  1. Bad Power Supply
  2. Bad Power Adapter Cable
  3. Bottom fuse burned
  4. ????


Unit does not boot up:

  • HDD + ACT LEDs not blinking or dark
  • No Beep
  • No Wireless access via Hotspot or Station mode.
  1. Make sure no cable is connected to the SM Pro USB-C Port.
  2. SSD storage damaged or corrupted.
  3. Board damaged.

2

Output DC port not supplying power
  1. Check if the port is toggled in the SM App. Check for any messages about burned fuse.
  2. Check cable is fully plugged in.
  3. Check cable is not damaged.
  4. Check the peripheral device is not damaged.

3

Output PWM port not supplying power
  1. Check if the port is toggled in the SM App. Check for any messages about burned fuse.
  2. Check duty cycle is properly set in the SM App.
  3. Check cable is fully plugged in.
  4. Check cable is not damaged.
  5. Check the heating element is not damaged.

4

Variable voltage not supplying power
  1. Check if the port is toggled in the SM App. Check for any messages about burned fuse.
  2. Check output voltage is properly set in the SM App.
  3. Check cable is fully plugged in.
  4. Check cable is not damaged.
  5. Check the heating element is not damaged.

5

No GPS Lock
  1. Make sure you have an unobstructed view of the sky.
  2. Check if the Antenna connected to GPS SMA is marked as GPS.

6

Weak or no WiFi signal.
  1. Check if the antenna connected to WiFi SMA is marked as WiFi.
  2. Congestion: if there are many WiFi Networks in the area surrounding StellarMate, the WiFi Hotspot might be slow due to signal and channel congestion. A possible solution in case of severe interference is to toggle WiFi frequency (2.4Ghz/5Ghz) in StellarMate OS and try to locate a channel that is relatively free of congestion.
  3. HDMI Resolution: If you connect StellarMate to an external display using an HDMI cable, then high resolution is known to cause interference with WiFi. Try to lower the HDMI resolution to improve the situation.

7

Stepper motor not moving
  1. Check for burned fuse messages in StellarMate App.
  2. Stepper motor is mechanically locked or blocked. Check if the focuser can move freely while power is off.
  3. Check for cable damage.
  4. Check if the motor is supported by SM Pro.

8

No Sensor data
  1. Check if the supported sensor is used.
  2. Check cable is fully plugged to the AUX port.
  3. Faulty sensor.