I hear a loose part inside StellarMate. RTC Clock?
StellarMate Controller comes preinstalled with a Real-Time Clock module. On very rare occasions, it can come loose. But do not worry, you can easily put it back in.
Simply remove the top cover of StellarMate, then put it in the pins that are enclosed by the red rectangle in the image below. You can apply light glue to the base to ensure it remains secured.